Instructions Support Files

The Citrix Receiver provides access to network drives, desktop items, documents and even saved favorites, all within a virtual desktop. To connect to your virtual desktop, install the appropriate client below:           Windows Users     Download Citrix Receiver for Windows     Mac Users     Download Citrix Receiver for Mac           The HDX RealTime Media Engine plug-in for Citrix Receiver is required to support Skype audio-video or audio-only calls. Please install the appropriate version below:           Windows Users     Download HDX RealTime Media Engine for Windows     Mac Users     Download HDX RealTime Media Engine for Mac           For assistance connecting to your virtual desktop, please contact IT Help Desk at 202.225.4321 or email us at helpdesk@aoc.gov.           Forgot your smart card?     Did you forget your smart card at the office and need help logging into Citrix? Give IT Help Desk a call and they will issue you a temporary password that will allow full access for 24 hours. If you already have your temporary password, click here.