Instructions
Support Files

 

 
  The Citrix Receiver provides access to network drives, desktop items, documents and even saved favorites, all within a virtual desktop. To connect to your virtual desktop, install the appropriate client below:  
     
  Windows Users  
  Download Citrix Receiver for Windows  
  Mac Users  
  Download Citrix Receiver for Mac  
 
 

 
  The HDX RealTime Media Engine plug-in for Citrix Receiver is required to support Skype audio-video or audio-only calls. Please install the appropriate version below:  
     
  Windows Users  
  Download HDX RealTime Media Engine for Windows  
  Mac Users  
  Download HDX RealTime Media Engine for Mac  
 
 

 
  For assistance connecting to your virtual desktop, please contact IT Help Desk at 202.225.4321 or email us at helpdesk@aoc.gov.  
     
  Forgot your smart card?  
  Did you forget your smart card at the office and need help logging into Citrix? Give IT Help Desk a call and they will issue you a temporary password that will allow full access for 24 hours. If you already have your temporary password, click here.